Last updated: January 7, 2026
At Orvian Time, we want you to be fully satisfied with your purchase. This Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds are accepted.
RETURN ELIGIBILITY
You may request a return or exchange within 14 days of receiving your order.
To be eligible for a return, items must:
Be unworn, unused, and in original condition
Include original packaging and all included components
Show no signs of wear, damage, or alteration
Items that do not meet these conditions may not be accepted.
NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange:
Items that have been worn, used, or damaged
Items returned without original packaging or included components
Items returned outside the 14-day return window
HOW TO REQUEST A RETURN
To initiate a return or exchange, please contact us:
Email: info@orvian-time.com
Include your order number and reason for the return. Our support team will provide further instructions if your request is approved.
Unauthorized returns may not be accepted.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service.
Orvian Time is not responsible for items lost during return shipping.
REFUNDS
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be issued to the original payment method
Processing time may vary depending on your payment provider
Original shipping fees (if any) are non-refundable
EXCHANGES
If you require a different model, variation, or specification, exchanges are subject to product availability.
To request an exchange, please contact us at info@orvian-time.com.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photos of the issue.
We will review the case and provide a replacement or refund where applicable.
RIGHT OF WITHDRAWAL (EUROPEAN UNION)
If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
Returned items must still comply with the conditions outlined in this policy.
LATE OR MISSING REFUNDS
If you have not received your refund after approval, please check with your bank or payment provider.
If the issue persists, contact us at info@orvian-time.com.
POLICY UPDATES
We reserve the right to update or modify this Refund & Return Policy at any time.
Any changes will be posted on this page with an updated revision date.
CONTACT INFORMATION
If you have any questions regarding this policy, please contact us:
Email: info@orvian-time.com
Website: orvian-time.com
