Shipping policy
Worldwide Shipping Yes, OUTLET MAIA ships worldwide. Every order includes tracked shipping so you can monitor your package from dispatch to delivery. We also offer free worldwide shipping, with no hidden shipping charges at checkout.
Shipping Times Estimated delivery time for most destinations is 14–20 business days after dispatch. These delivery estimates are based on the average transit time of our shipments. While many orders arrive sooner, some deliveries may take longer due to customs inspections, carrier delays, weather conditions, or other circumstances beyond our control.
Order Processing Orders are typically processed within 1–3 business days before shipment. Orders are processed Monday through Saturday. Orders placed on Sundays or public holidays will begin processing on the next available business day.
Order Tracking Once your order has been dispatched, you will automatically receive a shipping confirmation email containing your tracking number and tracking link. If you do not receive this email, please contact us at info@outlet-maia.com, and we will be happy to assist you.
Unexpected Delays Although we strive to meet the estimated delivery times, delays may occasionally occur due to customs clearance, transportation disruptions, severe weather, or other circumstances beyond our control. If your order appears to be significantly delayed, please contact info@outlet-maia.com, and we will work with the shipping carrier to help resolve the issue.
Delivered but Not Received If the tracking information confirms that your order has been successfully delivered to the shipping address provided during checkout but you have not received it, please first contact your local courier to report the missing package. After obtaining confirmation from the carrier, contact us at info@outlet-maia.com with the relevant details. We will review the case and, where appropriate, arrange a replacement or another suitable resolution.
Incorrect or Incomplete Shipping Address Customers are responsible for providing a complete and accurate shipping address when placing an order. If an order cannot be delivered because an incorrect or incomplete address was provided and a reshipment is required, the customer will be responsible for any applicable reshipping costs. If the customer declines to pay the reshipping fee, we will be unable to provide a refund or replacement, as undelivered parcels are often destroyed or disposed of by the shipping carrier.
Customer Unavailability If delivery cannot be completed because the recipient is unavailable, refuses delivery, or the courier cannot access the delivery address, any additional shipping costs required to resend the package will be the responsibility of the customer.