Terms of service

Last Updated: July 3, 2026

Overview This website is operated by OUTLET MAIA. Throughout this website, the terms "we", "us", and "our" refer to OUTLET MAIA. By accessing our website, purchasing products, or using any of our services, you agree to be bound by these Terms of Service, together with any additional policies referenced on this website, including our Privacy Policy and Refund Policy. These Terms apply to all visitors, customers, merchants, vendors, and contributors. If you do not agree with these Terms, you should not access or use our website or Services. We reserve the right to update or modify these Terms at any time by publishing changes on this page. Continued use of the website after any updates constitutes acceptance of those changes. Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

Section 1 – Online Store Terms By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have obtained the necessary consent to allow any minor dependents under your supervision to use this website. You agree not to use our products or Services for any unlawful or unauthorised purpose and not to violate any applicable laws, including intellectual property laws. You must not transmit malicious software, viruses, worms, or any code intended to damage or interfere with the operation of the website. Any breach of these Terms may result in the immediate suspension or termination of your access to our Services.

Section 2 – General Conditions We reserve the right to refuse service, cancel transactions, or restrict access to our Services at our sole discretion and at any time. You acknowledge that information you submit through the website, excluding payment card information, may be transferred over various networks and adapted to technical requirements. Payment information is always transmitted using encrypted security protocols. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our Services, website content, or intellectual property without our prior written permission. Section headings are included solely for convenience and do not affect the interpretation of these Terms.

Section 3 – Accuracy, Completeness and Timeliness of Information We strive to ensure that all information published on our website is accurate and up to date; however, we do not guarantee that all content is complete, current, or error-free. Information provided on this website is intended for general informational purposes only and should not be relied upon as the sole basis for making purchasing decisions. Historical information, where available, is provided for reference only. We reserve the right to modify or remove website content at any time without prior notice and are under no obligation to update any information.

Section 4 – Modifications to Products, Services and Prices Product prices, availability, promotions, and specifications may change without prior notice. We reserve the right to modify, suspend, discontinue, or replace any product, Service, or website content at any time without liability to you or any third party. We are not responsible for losses resulting from changes in pricing, availability, or product discontinuation.

Section 5 – Products and Services Certain products may be available exclusively through our online store and may be offered in limited quantities. Returns and exchanges are governed solely by our Refund Policy. We make every reasonable effort to display product colours, images, and descriptions accurately; however, we cannot guarantee that your device will display colours or details exactly as they appear. We reserve the right to limit product sales by customer, region, jurisdiction, or quantity where necessary. Product descriptions, specifications, pricing, and availability may be updated without notice. We do not guarantee that products or Services will meet every individual expectation, nor do we warrant that the website will always operate without interruptions or errors.

Section 6 – Billing and Account Information We reserve the right to refuse, limit, or cancel any order at our discretion. This may include orders placed under the same customer account, payment method, billing address, or shipping address, particularly where fraud prevention or inventory management requires such action. If we modify or cancel an order, we may attempt to notify you using the contact information provided during checkout. You agree to provide accurate, complete, and up-to-date billing, payment, shipping, and account information and to promptly update any changes to ensure successful order processing and communication.

Section 7 – Optional Third-Party Tools Our website may provide access to third-party tools or services over which we have no control. These tools are provided on an "as is" and "as available" basis without warranties, guarantees, or endorsements of any kind. Your use of any third-party tools is entirely at your own risk, and you are responsible for reviewing and accepting the terms and conditions of the relevant third-party providers before using them. We may also introduce additional website features, products, or services in the future, all of which will automatically become subject to these Terms of Service.

Section 8 – Third-Party Links Our website may contain links to third-party websites, services, applications, or resources that are not owned or controlled by OUTLET MAIA. We are not responsible for examining, monitoring, or evaluating the content, accuracy, privacy practices, or policies of any third-party websites. We accept no responsibility or liability for any products, services, transactions, or damages arising from your use of third-party websites. Before engaging in any transaction with a third party, we encourage you to review their terms, privacy policies, and business practices. Any questions, claims, or disputes relating to third-party products or services should be directed to the relevant third party.

Section 9 – User Comments, Feedback and Submissions If you voluntarily submit comments, suggestions, reviews, ideas, proposals, feedback, or other materials to us by any means, you grant OUTLET MAIA a worldwide, non-exclusive, royalty-free, perpetual licence to use, reproduce, modify, publish, distribute, translate, and display such submissions in any media without restriction or compensation. We are under no obligation to maintain submissions in confidence, provide payment, or respond to them. We reserve the right, but not the obligation, to monitor, edit, or remove any content that we consider unlawful, offensive, defamatory, fraudulent, misleading, abusive, obscene, or otherwise in violation of these Terms or applicable laws. By submitting content, you confirm that it does not infringe any third-party rights, including copyright, trademark, privacy, publicity, or other proprietary rights, and does not contain malicious software or unlawful material. You remain solely responsible for the accuracy and legality of any content you submit.

Section 10 – Personal Information Your submission of personal information through our website is governed by our Privacy Policy, which forms part of these Terms of Service. By using our Services, you acknowledge that you have read and understood our Privacy Policy.

Section 11 – Errors, Inaccuracies and Omissions Occasionally, our website or Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, specifications, pricing, promotions, shipping costs, delivery estimates, availability, or other information. We reserve the right to correct any such errors, update information, modify content, or cancel orders at any time without prior notice, including after an order has been placed where permitted by applicable law. Unless required by law, we are under no obligation to continuously update information published on our website.

Section 12 – Prohibited Uses You agree not to use our website or Services for any unlawful purpose or in violation of any applicable local, national, or international laws. Prohibited activities include, but are not limited to, violating intellectual property rights, transmitting malware or harmful code, collecting personal information without authorisation, engaging in fraud, harassment, discrimination, spamming, phishing, scraping, interfering with website security, or attempting to gain unauthorised access to our systems. Any violation of these Terms may result in immediate suspension or permanent termination of your access to our Services and, where appropriate, legal action.

Section 13 – Disclaimer of Warranties and Limitation of Liability Our website, products, and Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, except where prohibited by applicable law. We do not guarantee that our website will operate continuously, securely, or without interruption, or that any errors will be corrected immediately. To the fullest extent permitted by law, OUTLET MAIA, its owners, employees, affiliates, suppliers, contractors, licensors, and service providers shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising from your use of, or inability to use, our website, Services, or products, including but not limited to loss of profits, revenue, savings, business opportunities, goodwill, or data. Where liability cannot be excluded by law, our liability shall be limited to the maximum extent permitted under applicable legislation.

Section 14 – Indemnification You agree to indemnify, defend, and hold harmless OUTLET MAIA, its affiliates, officers, directors, employees, contractors, licensors, suppliers, service providers, and partners from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable legal fees, arising out of your breach of these Terms of Service, your misuse of the website or Services, your violation of applicable laws, or your infringement of any rights belonging to a third party.

Section 15 – Severability If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect without being affected.

Section 16 – Termination These Terms of Service remain in effect unless and until terminated by either you or OUTLET MAIA. You may terminate these Terms at any time by discontinuing your use of our website and Services. We reserve the right to suspend or terminate your access to our website or Services immediately, without prior notice, if we believe that you have violated these Terms or any applicable law. Any obligations or liabilities incurred by either party before termination, including payment obligations and provisions intended to survive termination, shall remain in full force and effect.

Section 17 – Entire Agreement These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies published on our website, constitute the entire agreement between you and OUTLET MAIA regarding your use of our website and Services. They supersede all previous agreements, communications, representations, or understandings, whether written or oral. Any failure by OUTLET MAIA to enforce any provision of these Terms shall not be considered a waiver of that provision or any other rights available to us.

Section 18 – Governing Law These Terms of Service and any separate agreements through which we provide products or Services shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which OUTLET MAIA operates, without regard to conflict of law principles. Where mandatory consumer protection laws apply in your country or region of residence, those statutory rights remain unaffected.

Section 19 – Changes to These Terms of Service We reserve the right to modify, update, or replace any part of these Terms of Service at any time by publishing the revised version on this page. The updated Terms become effective immediately upon publication unless otherwise stated. It is your responsibility to review these Terms periodically. Your continued use of our website or Services following any updates constitutes your acceptance of the revised Terms.

Section 20 – Contact Information If you have any questions regarding these Terms of Service, please contact our customer support team at info@outlet-maia.com.