Refund policy

Cancellation Orders are processed shortly after they are placed. If you wish to cancel your order, please contact us within 2 hours of purchase at info@outlet-maia.com. We will do our best to process your cancellation request before your order enters fulfilment. Changes to your shipping address or other order details can also be requested during this period.

Damages and Issues Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong product. All claims for damaged, defective, or incorrect items must be submitted within 30 days of delivery. Once the issue has been reviewed and confirmed, we will ship a replacement watch at no additional cost. For all return or warranty enquiries, please contact info@outlet-maia.com.

Exchanges The quickest way to receive a different product is to return the original item once your return has been approved and place a new order for the item you would like instead.

Change of Mind We do not offer refunds or exchanges for change-of-mind purchases, including products purchased during promotional campaigns or special offers. We encourage customers to carefully review our product descriptions, specifications, and images before placing an order. If you have any questions before purchasing, our customer support team is available at info@outlet-maia.com.

Orders Delayed or Stuck in Transit We do not provide refunds for orders that remain in transit or experience delays caused by shipping carriers, customs authorities, or other circumstances beyond our control. Once an order has been dispatched, we cannot influence courier operations or customs clearance procedures. If tracking shows no movement for an unusually extended period, we may, at our discretion, offer a one-time replacement at no additional cost. If you have concerns regarding your shipment, please contact info@outlet-maia.com.

Refunds Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@outlet-maia.com.